Política de envío

Shipping Policy

Last Updated: June 8, 2026

At Agus Sanchez Ink, we are committed to providing a reliable and secure shipping experience so that your artwork arrives safely and in excellent condition.

Please read this Shipping Policy carefully before placing an order.

1. Shipping Destinations

We currently ship to:

  • All countries within the European Union

  • United Kingdom

  • United States

If you wish to place an order from another country, please contact us before purchasing so we can evaluate shipping availability.

Contact: info@agussanchez-ink.com

2. Processing Times

Orders are typically prepared and processed within 2–5 business days (Monday through Friday, excluding weekends and public holidays).

Because many of our products include original artwork, limited-edition prints, made-to-order items, or carefully packaged art products, some orders may require additional preparation time.

If a significant delay occurs, we will make reasonable efforts to notify you as soon as possible.

3. Shipping Costs

Shipping costs are calculated at checkout and will be displayed before your purchase is completed.

Applicable shipping charges depend on:

  • Destination country

  • Package size and weight

  • Shipping method selected

  • Carrier rates

4. Estimated Delivery Times

European Union and United Kingdom

Estimated delivery time:

2–7 business days after shipment

United States

Orders shipped to the United States are generally sent using DHL or another equivalent international courier service.

Estimated delivery time:

3–10 business days after shipment

Other International Destinations

Delivery times vary depending on destination and available shipping services.

Customers should understand that all delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.

5. Delays Beyond Our Control

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections

  • Customs clearance procedures

  • Carrier delays

  • Transportation disruptions

  • Weather conditions

  • Natural disasters

  • Government actions

  • Labor disputes

  • Force majeure events

While we cannot guarantee delivery timelines, we will make reasonable efforts to assist customers in tracking and resolving shipment issues.

6. Customs Duties, Import Taxes, and International Fees

Orders shipped outside the European Union may be subject to:

  • Import duties

  • Customs fees

  • VAT or local taxes

  • Brokerage fees

  • Administrative charges

  • Other charges imposed by local authorities

These charges are not included in product prices or shipping fees unless expressly stated otherwise.

The customer is solely responsible for paying any customs duties, taxes, or import-related charges required by the destination country.

Agus Sanchez Ink has no control over these fees and cannot predict their amount.

Customers are encouraged to consult their local customs authorities before placing an international order.

7. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify all shipping details before completing your order.

Agus Sanchez Ink shall not be responsible for delays, failed deliveries, losses, or additional costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect postal codes

  • Incorrect contact information

  • Failure to collect a package

  • Refusal of delivery

8. Failed Deliveries and Returned Packages

A shipment may be returned to us if delivery cannot be completed due to circumstances attributable to the customer, including but not limited to:

  • Incorrect or incomplete shipping information

  • Repeated absence of the recipient

  • Refusal of delivery

  • Failure to pay customs duties or import taxes

  • Failure to collect the package

  • Any other customer-related delivery issue

Because artwork and products are reserved, prepared, packaged, or produced specifically for each order, orders that are returned for customer-related reasons are not eligible for automatic refunds.

If a package is returned to Agus Sanchez Ink under these circumstances:

  • The original shipping costs are non-refundable.

  • Any return shipping charges imposed by the carrier are non-refundable.

  • Any customs-related fees are non-refundable.

Customers may request that the order be shipped again.

In such cases, the customer must pay:

  • Return shipping costs charged by the carrier.

  • New shipping costs.

  • Any additional fees associated with reshipping the order.

The order will be reshipped only after these charges have been paid in full.

9. Lost Packages

If you believe your package has been lost during transit, please contact us as soon as possible at:

info@agussanchez-ink.com

We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Lost package investigations may require several business days depending on the carrier's procedures.

10. Damaged Packages

All artwork is carefully inspected and packaged before shipment.

If your order arrives damaged, you must notify us within 48 hours of delivery.

To initiate a damage claim, you may be required to provide:

  • Proof of purchase

  • Photographs of the damaged artwork

  • Photographs of the external packaging

  • Photographs showing shipping damage

  • Any additional information reasonably requested

Damage claims are reviewed individually and are subject to verification.

Approved claims will be handled in accordance with our Returns & Refunds Policy.

11. Risk of Loss

Risk of loss and title to purchased products transfer to the customer upon delivery of the shipment by the carrier to the delivery address provided by the customer.

Customers are encouraged to inspect packages immediately upon receipt.

12. Shipping Restrictions

We reserve the right to refuse shipments to:

  • Countries subject to legal restrictions

  • Sanctioned jurisdictions

  • Locations where delivery cannot reasonably be completed

  • Destinations presenting an excessive risk of loss or damage

13. Policy Updates

We may update this Shipping Policy periodically to reflect:

  • Operational changes

  • Carrier updates

  • Legal requirements

  • Improvements to our Services

The latest version will always be available on this page.

Continued use of our Services following any update constitutes acceptance of the revised Shipping Policy.

14. Contact Information

Business Name: Agus Sanchez Ink

Website: agussanchez-ink.com

Email: info@agussanchez-ink.com

If you have any questions regarding this Shipping Policy, please contact us at the email address above.

We will make reasonable efforts to respond to all inquiries within a reasonable timeframe.